Store Leadership Manager
2 weeks ago
Role Overview:
As a Store Leadership Manager at JD Group, you will be responsible for making your GO store a great place to shop and work through effective leadership and management of your store leadership team. Your goal will be to motivate and coach management teams to deliver service that has customers at the heart, through exceptional store standards and highly engaged colleagues.
Key Responsibilities:
- Champion a store whose management team leads and motivates a high-performing, highly engaged team.
- Create a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programs to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets, planning and forecasting using financial data and trends to meet service demands.
- Support the Regional Manager in delivering business change and company initiatives.
- Deliver local business plans to develop the future growth of the store.
Requirements:
- Great coaching, mentoring, and team-building skills that drive team performance.
- Clear, confident, and motivational communication skills with excellent verbal, listening, and written communication skills.
- Management experience, preferably in a similar format of retail.
- Experience of effectively prioritizing and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Ability to demonstrate the ability to improve store performance and standards through effective planning.
- Robust working knowledge of retail KPIs and the proven ability to control costs, increase sales, and improve the customer experience.
- Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities.
- Experience of cascading business change initiatives clearly and concisely to teams and achieving successful outcomes.
- A proven ability to not only deliver standards but to step back and challenge the accepted way of doing things to improve the business.
- A keen eye for financial results with the ability to analyze and interpret P&Ls, identify potential risks to address, as well as identifying opportunities to maximize profitability.
Leadership Behaviours:
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Confident to 'have a go.'
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