
Automotive Advisor Professional
3 weeks ago
Job Overview
We are seeking an ambitious individual to join our team as a Aftersales Service Advisor Apprentice. As a key member of our Aftersales department, you will play a crucial role in delivering exceptional customer service and technical support to our clients.
About the Role
This exciting opportunity is designed for individuals who are passionate about working with people and want to develop a long-term career in the automotive industry. You will be responsible for meeting and greeting customers, assisting with requests, and ensuring that all queries are answered or dealt with promptly.
Key Responsibilities
- Maintain a presence at the service reception desk, ensuring that all customer inquiries are addressed immediately.
- Handle dissatisfied customers calmly and bring all complaints to the attention of the Service Manager.
- Sell additional products and services in a professional manner.
- Ensure customer awareness of all available products and services.
- Keep the reception area tidy to promote a professional image of the retail facility.
- Follow correct procedures when issuing loan cars to customers, including completing all necessary paperwork and obtaining copies of their driving license (when applicable).
- Document all warranty work according to manufacturer requirements and company policy, and ensure that the customer signs for all work undertaken.
- Comply with all health and safety, environmental, and company policies.
Benefits
We offer a competitive salary of around £6.40 per hour, paid for normal working hours and training as part of your apprenticeship. Our Apprenticeship Programme is designed to train you to become a qualified Service Advisor and provide our customers with a high-quality, professional service.
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