Benefits Specialist
4 weeks ago
We are seeking a highly skilled Benefits Specialist to join our Customer Accounts team at Curo. As a Benefits Specialist, you will play a key role in supporting and empowering our customers to smoothly transition onto Housing Benefit and Universal Credit, while also helping them maximise their income by accessing other unclaimed benefits.
Key Responsibilities:
- Working closely with colleagues and local Job Centres, including spending time on-site at the centres.
- Developing strong relationships with stakeholders such as the DWP, Local Authorities, support providers, charities and advice agencies in our areas of operation.
- Assessing all new customers making a Universal Credit claim to ensure they are fully supported throughout their journey, handling any necessary administration.
- Ensuring customers are "rent payment ready", post assessment, and working with them to address any potential arrears that may be caused by the transition to Universal Credit.
- Collaborating with the Customer Accounts team, to ensure customers' smooth transition onto benefits minimising the risk of tenancy failure and/or increased rent arrears.
Requirements:
- A valid driving license and access to a vehicle.
- An administration background and solid knowledge of welfare benefits and Universal Credit regulations.
- A passion for delivering a trusted customer service experience in a customer facing role.
- Strong communication skills, with the confidence to liaise with both external and internal partners.
- Experience working, communicating and negotiating with diverse range of audiences, while embracing equity & diversity.
What We Offer:
- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
- An additional day's leave on your birthday.
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%.
- Annual 'Homes for Good' Reward.
- Life Assurance Policy (up to 6x your annual salary).
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
- 'Perks at Work' – access to 1000's of discounts online and in-store.
- Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.
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