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System Maintenance Specialist
1 month ago
Job Summary:
We are seeking a skilled System Maintenance Specialist to join our team at Catch Resource Management. As a System Maintenance Specialist, you will be responsible for supporting the D365 CRM, specification, UAT, change requests, and the adoption of the platform.
Key Responsibilities:
Collaborate with business and IT stakeholders to elicit business requirements and draft agile epics and stories.
Develop technical, functional, and strategic artefacts such as solution diagrams, business requirements, and business cases to support delivery of the projects across the SDLC.
Participate in the testing and validation of system enhancements and upgrades, ensuring they meet business requirements and adhere to established quality standards.
Conduct interviews and facilitate workshops to elicit business requirements.
Compose user stories featuring well-defined acceptance criteria that will build the framework upon which software development decisions are based.
Facilitate timeline estimate conversations and schedule ad-hoc meetings as required.
Own UAT end-to-end (UAT plan, data requirements, scheduling, meeting invites, daily defect triage calls, support & fixes).
Work with technical and development staff to conduct unit, system, and user acceptance testing. This includes developing and publishing test specifications, preparing test data, and creating user acceptance testing documents.
Test out functionality changes and perform impact testing on work prior to release for user testing.
Design, develop, document, and implement solutions in accordance with user requirements within project specifications.
Prepares project documentation and meeting minutes.
Conduct end user training for global users.
About Us:
Catch Resource Management is a professional resourcing service that delivers a completely professional service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support.
