Venue Solutions Specialist

3 weeks ago

London, Greater London, United Kingdom SquareMeal Full time
About the Role

We are seeking a skilled Event Experience Coordinator to join our team at SquareMeal. As a Venue Solutions Specialist, you will be responsible for delivering exceptional venue finding services to our clients, assisting in the planning of events for both corporate and VIP bookers.

This multifaceted role entails responding to event briefs, creating proposals, attending site visits, and building relationships to facilitate the seamless execution of our clients' events. You will also be responsible for going out to meet with SquareMeal Venue clients to gain a comprehensive understanding of their offerings and ensure a seamless pairing with customers.

Key Responsibilities
  • Venue Finding - finding the best venue for our customer's event briefs by ensuring you are up to date with the latest and most interesting venues across the UK
  • Relationship Building - developing and maintaining strong relationships with restaurants, venues, and suppliers to ensure access to VIP experiences for our concierge customers
  • Client Interaction - interacting with clients to understand their preferences, recommend dining options, and assist with special requests
  • Concierge Service - running the Concierge service in a professional and effective manner, keeping all relevant parties up to date with enquiry timelines
  • Customer Growth - defining and growing our corporate and VIP customer audience
  • Communication - owning the communication to our corporate and VIP customer audience
  • Collaboration - collaborating with other departments, including sales and editorial, to support integrated concierge campaigns
Desired Skills and Experience
  • Knowledge of London Restaurants - knowledge of London restaurants, private rooms, and venues
  • Technical Skills - fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) and strong proficiency with computers
  • Customer Service - experience in customer service roles
  • Hospitality Industry - experience in the hospitality industry working with event venues or in an event organizing role
Capabilities
  • Communication - excellent communication skills, both written and verbal, with the ability to engage with clients at all levels
  • Organizational Skills - strong organizational skills and attention to detail, with the ability to multitask and prioritize your time
  • Calm Under Pressure - calm under pressure
  • Self-Motivation - highly self-motivated and reliable
  • Team Player - collaborative and flexible team player
  • Client Interaction - comfortable dealing with high-touch clients both on phone, video, and in person
What We Offer
  • Competitive Salary - competitive salary and regular progression opportunities
  • Flexible Hours - flexible hours to suit your lifestyle
  • Office Socials - monthly office socials to get to know your colleagues
  • Birthday Off - an extra day off for your birthday
  • Cycle to Work Scheme - part of the Government's cycle to work scheme
  • Healthy Snacks - healthy snacks in the office
  • EMI Share Options - EMI share options to all employees

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