Data Insights Specialist
1 month ago
About the Role
TalkTalk is committed to leveraging data-driven insights to inform our business decisions.
The Data Science team collaborates closely with Product, Commercial, Marketing, and Sales & Loyalty teams to enhance customer satisfaction and value.
Your Responsibilities
- As a Data Scientist, you'll work with stakeholders to design and test business hypotheses, identifying and implementing trigger-based campaigns to address core business challenges.
- Your work will focus on delivering churn, satisfaction, and revenue improvement using machine learning to industrialize predictive and prescriptive models and segmentations.
- You'll be a customer advocate, helping colleagues understand and connect with customers at the overall and segment level.
- The successful individual will be passionate about data and analytics, experienced in delivering actionable insights, and comfortable working in a fast-paced environment.
- You'll have a desire to continue developing yourself and others across the analytics community, growing our Data Science capability.
- Requirements
- A BSC or MSC in a numerate discipline (Mathematics, Statistics, Computer Science Engineering)
- Strong experience in customer analytics/insight
- Proficient in SQL and at least one of the following: Python, R, Scala
- Expert in statistical modeling, including k-means segmentation, multiple regression, factor analysis, time-series, forecasting, and gradient boosting
- Ability to build strong personal relationships and trust with business and technical colleagues
- Skilled in communicating complex insights succinctly and clearly
- Desirable Skills
- Experience in the Telecommunications sector
- Background in agency or consultancy
- Experience in deep learning, neural networks, reinforcement, and adaptive learning
- Experience in digital data sets, e.g., social listening and social network analysis, plus natural language processing
- Familiarity with Cloud platforms (Microsoft Azure, GCP, or AWS) and data visualization using Power BI
- Experience in Marketing ROI initiatives, such as Econometrics, Marketing Mix Modeling, Attribution
- What We Offer
- Electric car charging points available at our HQ.
- Heavily subsidized meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform, offering hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk, so please discuss how you like to work.
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