Digital Content Manager

2 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking a skilled Digital Production Coordinator to join our team in East London. This exciting opportunity will see you work closely with the Digital Production Manager to support ongoing maintenance, site changes, content implementation, and daily checks and updates.

About the Role
  • Ensure all digital touchpoints, including regions of the site and app, have up-to-date content driven by the critical path.
  • Support with ongoing maintenance, site changes such as campaign or sale launch, content implementation, and daily checks and updates.
  • Responsible for ensuring all new content has been thoroughly tested, coordinating with relevant teams when tasks are ready to be tested, issues are resolved in a timely manner, and escalating where necessary.
  • Maintenance of existing sites: liaison with the Digital Experience Manager and development team to ensure implementation of new features, identification of broken links, and opportunities to optimise.
  • Policing content to check that it passes accessibility requirements.
  • Vigilantly sweeping sites to identify bugs, issues, and errors. Working with the Digital Experience Manager and Development team to log and track resolution.
  • Always looking to make sure CMS is set up to allow for different variations of content that sets AllSaints apart.
  • Manage the Digital Productions Coordinators. Motivating and developing the team with regular one-to-ones and performance reviews, and conducting their appraisal with the Digital Experience Manager.
  • Ensure the team is trained to a high proficiency on CMS, and check work to ensure it is of high quality.
  • Promotion management – responsible for the setup of promotions onsite and the testing of new promotions working alongside the Product Owner.
  • Create and manage the backlog of service desk tickets for the team. These can include improving the CMS and site bugs.
  • Report on the performance of site content updates and use this to inform new content/promotion builds.
  • Support the Digital and wider teams in any ad-hoc projects.

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