Senior Repairs and Maintenance Service Lead
3 weeks ago
We are seeking an experienced Senior Repairs and Maintenance Service Lead to join our team at Goodman Masson. As a seasoned professional, you will lead the development, delivery, and review of all aspects of the repairs and maintenance service.
About the Role:This is a 6-month temporary contract with a daily rate of £675. The role involves managing a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement. You will also take responsibility for financial planning and management of revenue and capital budgets within the service area.
Key Responsibilities:- Lead the procurement and performance management of contractors and suppliers, ensuring services are delivered to a high standard.
- Promote the customer's voice as the central focus of decision-making and service delivery.
- Ensure compliance with all health and safety legislation, regulations, and best practices while embedding a culture of safety across the team.
- Handle complaints and dissatisfaction cases, resolving issues promptly and effectively.
- Utilize data and performance management information to shape and enhance service delivery.
- Proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
- In-depth knowledge of housing legislation, regulations, and best practices related to repairs management.
- Experience in developing and implementing strategies, policies, and achieving performance targets.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Expertise in financial planning, budget management, and procurement processes.
- Knowledge of health and safety regulations and the ability to ensure compliance.
- A relevant professional qualification in surveying, maintenance, or similar (e.g., CIOB or RICS) is preferred.
- A NEBOSH Certificate or equivalent in Health and Safety.
- An educated degree level or equivalent in Building Surveying or related field.
- A Full UK driving license with business-use insurance and access to a vehicle.
Please note that we aim for equity at all stages of the recruitment process. If there is anything we can do to make the process more accessible to you, please let us know.
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