Senior Systems Support Engineer

2 days ago


Wrexham, Wrexham, United Kingdom Sharp Manufacturing Company of UK Full time

About the Opportunity

Sharp Manufacturing Company of UK is seeking an exceptional IT Technology Specialist to join its team in Wrexham. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our technology and systems.

Job Description

In this role, you will provide technical support, troubleshoot issues, and maintain our IT infrastructure. You will also assist end-users, perform advanced diagnostics, and repair hardware and software issues.

Key Responsibilities

  • Technical Support: Provide first- and second-line support for staff; troubleshoot complex issues; perform advanced diagnostics and repair.
  • Collaboration: Work with systems administrators to maintain IT infrastructure; provide 1st-3rd line support for staff.
  • Training and User Assistance: Assist staff in efficient use of technology; provide deskside training on enterprise applications as needed.
  • Inventory and Requisition: Manage hardware/software assets; request new hardware/software as directed.
  • System Security and Compliance: Maintain security protocols for all systems; assist with on-premises and virtual servers.
  • Network and Connectivity: Support LAN, WAN, WLAN, VPN connectivity; assist with physical infrastructure setup (cabling, firewalls, routers, switches).

Requirements

  • Education and Certifications: Relevant IT certifications or degree.
  • Experience: Minimum 2 years in a 1st or 2nd line support role.
  • Technical Expertise:
  • Windows 10/11 configuration and troubleshooting
  • Microsoft Office 365 suite, including OneDrive, Teams, SharePoint
  • Networking fundamentals (TCP/IP, DHCP, DNS, Active Directory)
  • Familiarity with LAN/WAN, VOIP, backup technologies (tape, disk, cloud)
  • Experience with Windows Servers and virtualization is a plus.
  • Personal Attributes: Analytical skills, self-starter, strong communication and client service orientation, able to handle multiple tasks and deadlines independently.

What We Offer

  • Competitive salary range: £40,000 - £60,000 per annum
  • Hybrid working arrangement based on performance
  • Opportunity to grow with a supportive and experienced team

Why Join Our Team?

  • Be part of a renowned company with decades of expertise in manufacturing and technology
  • Enjoy a dynamic work environment with opportunities for growth and development
  • Take advantage of our hybrid working arrangement and achieve a better work-life balance


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