Luxury Store Team Lead Opportunity
2 weeks ago
FLANNELS is a luxury fashion destination for men and women, featuring an exclusive edit of over 200 high-end brands. With a focus on elegance and sophistication, our stores offer a unique shopping experience that combines traditional style with modern flair.
Role OverviewWe are seeking an experienced Supervisor to lead our team at our Liverpool Flagship store. As a key member of the management team, you will be responsible for driving commercial performance and delivering exceptional customer service.
Key Responsibilities- Drive daily sales growth while leading the team to deliver outstanding customer experiences
- Oversee all operational aspects of the store, ensuring seamless day-to-day operations
- BUILD A LOYAL CUSTOMER BASE through personalized interactions and effective product recommendations
- Engage with clients to inspire fashion styling, respond to inquiries, and facilitate sales
- Maintain accurate customer profiles using our clienteling tool
- BUILD AND OWN A PERSONAL CLIENT BOOK through proactive engagement and relationship-building
- Source and recommend products to meet clients' needs and preferences
- Ensure timely responses to customer inquiries and correspondence
- Contribute to Personal Shopping, Stylist, and Social Media & Marketing events
- Collaborate with internal teams to enhance the overall customer journey and provide feedback on client trends
- Act as an advocate for FLANNELS, upholding company values in all client interactions
- Achieve annual targets and Key Performance Indicators (KPIs)
- Proven leadership experience in retail management
- Outstanding written and verbal communication skills, with fluency in English and excellent customer service skills
- Experience working in personal shopping or styling roles is desired
- In-depth knowledge of luxury goods and high-net-worth clients
- Strong work ethic, problem-solving skills, and attention to detail
- Familiarity with global fashion trends and the luxury market
- Basic salary: £28,256 per annum
- Incentive Bonus Scheme
- Monthly Group Rewards and Recognition
- Long Service Awards
- Fearless1000 Incentive Scheme
- 28 days' holiday
- 50% instore uniform discount
- Discounted gym membership
- Group-wide 20% discount across all Frasers Group brands
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