Customer Service Ambassador

3 weeks ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
Job Summary:

We are looking for a Customer Service Ambassador to contact patients in Germany and promote our services, converting them into appointments or sales.

Key Responsibilities:
  • Contact patients who have recently attended an initial consultation
  • Promote the lifestyle and clinical benefits of our treatments
  • Manage the patient pipeline
  • Provide exceptional after-sales service
Requirements:
  • Fluent German language skills
  • Excellent written and spoken English
  • Achievement within outbound sales
  • Proven track record in overachieving KPIs
  • Ability to converse and relate to a wide range of people
  • Excellent communication skills with empathy and understanding
  • Ability to deliver first-class customer service
  • Strong IT skills – database, word/excel, and email
  • Teamwork, with the skills to add value to the existing setup
Compensation and Benefits:
  • $40,000 - $60,000 per annum salary, uncapped bonus potential
  • Free or discounted optical products/procedures
  • On-site subsidised restaurant
  • Career progression
  • Modern working environment with superb technology support
  • First-class training in our product range

Optical Express is an equal opportunities employer.



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