Luxury Fashion Sales Associate

1 week ago

London, Greater London, United Kingdom END Full time

The END. Store in Soho has established itself as a premier destination for cutting-edge sportswear, leading Japanese brands, contemporary menswear, and luxury collections in the region. We pride ourselves on delivering a first-class customer experience, which has underpinned our success.

We are seeking a highly motivated and ambitious Service Advisor who has in-depth knowledge of the luxury fashion industry and lifestyle. As a key member of our store team, you will be responsible for providing exceptional service to our customers, developing new relationships, and building on existing customer connections.

Key Responsibilities:

  • Nurture and expand our customer base by engaging with customers, developing new relationships, and exceeding sales targets.
  • Support the store team in maximizing sales and enhancing the company's profile.
  • Demonstrate exemplary service techniques, driving excellence of service as a standard.
  • Contribute to other areas of store operation by having a comprehensive understanding of processes and procedures.
  • Stay informed about product and merchandising standards, replenish stock, and adhere to visual merchandising guidelines.
  • Share your expertise on the products we sell and the industry within which we operate with our customer base.
  • Handle all financial transactions with professionalism, ensuring accuracy and accountability.

Requirements:

  • Previous experience in a customer-facing role, preferably within luxury fashion or a related industry.
  • Ambition within the retail function, with a desire to develop within our business.
  • Sociable and charismatic with the ability to engage with and interact with all customer types.
  • Excellent written and verbal communication skills.

What we Offer:

  • Competitive salary
  • Generous staff discount and staff sales
  • 29 days' holidays, including bank holidays and birthday
  • Access to END. Exclusives benefits platform
  • Access to Employee Assistance Programme
  • Company pension scheme
  • Opportunities for professional development and career progression

We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success, we want to hear from you.

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