Audio Visual Specialist

5 days ago

London, Greater London, United Kingdom Concept Full time

Job Summary

We are seeking a highly skilled Audio Visual Specialist to join our team at Concept. As an AV Systems Technician, you will be responsible for ensuring the delivery of audio visual and media services to our clients in a professional and efficient manner.

Key Responsibilities

  • Set up and dismantle audio visual and video conference equipment according to client requirements.
  • Support and facilitate virtual meetings and events.
  • Run the audio visual aspect of presentations for meetings & conferences.
  • Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
  • Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
  • Assist clients in the use of fixed and portable audio visual equipment.
  • Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
  • Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

Requirements

  • Aptitude for providing a high level of customer service.
  • Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
  • Technical knowledge of audiovisual systems and ability to resolve issues.
  • Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
  • Capability to troubleshoot and resolve technical issues remotely.
  • Excellent organizational skills, flexibility, and adaptability to handle diverse tasks during the working day.
  • Willingness to work collaboratively with team members and take instructions.
  • Ability to handle difficult situations effectively.
  • Professional and positive demeanor when interacting with customers.
  • Excellent communication skills to engage with individuals at all levels.
  • Ability to work under pressure and meet deadlines.
  • Flexible approach to adapt to changing work schedules.
  • Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.

Benefits

  • 3% pension contribution (after 3 months probation period)
  • 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year
  • Death in service benefits (3 x annual salary)
  • Private medical insurance (after 3 months probation period)

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