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Software Support Specialist

2 months ago


Tadworth, Surrey, United Kingdom People Source Consulting Full time
Role Overview

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team at People Source Consulting.

Key Responsibilities
  • Provide second- and third-line technical support for our telemetry SaaS solution, troubleshooting software issues and resolving complex technical problems.
  • Investigate and resolve technical issues through analysis of product logs, configuration files, and providing timely resolution and guidance.
  • Collaborate with the development team to enhance product reliability and performance.
  • Develop software skills in C/C++, Java, Python, and other relevant technologies.
Desirable Skills
  • Experience with IT infrastructure monitoring tools, such as Nagios and AWS CloudWatch.
  • Knowledge of Linux or equivalent command line interfaces.
  • REST API configuration and database experience, including SQL.
  • Networking and server infrastructure knowledge.
About the Role

This is a customer-focused role requiring strong technical background, customer-facing communication skills, and a proactive approach to problem-solving.

This position offers an opportunity to contribute to the improvement and development of our software platforms, making it an exciting opportunity for those passionate about technology and the environment.