Director of Operations and Support Services

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Brook Street Social Care NMR Full time

Head of Operations - Reputable and well-respected charity specialising in person-centred support for adults with learning disabilities and complex needs.

Key Responsibilities:

  • Lead on operations and be accountable for day-to-day support services across the organisation.
  • Ensure the people who use your services are at the centre of every aspect of the service they receive, whilst ensuring that organisational, statutory and legislative requirements are met.
  • Provide professional leadership in line with the operational agenda, ensuring your efficacy and fit with the organisation's values, ethos, culture and strategy.
  • Ensure the organisation has highly effective well-implemented operational strategies, which align to the company's core business, and deliver positive outcomes.

Core Duties:

  • Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation.
  • Ensure contractual requirements are adhered to and monitor compliance.
  • Support organisational growth and development.
  • Monitor the external landscape for emerging themes and changes in government policies.
  • Ensure budgets are monitored and adhered to.
  • Ensure policies and procedures are implemented across Bethphage.
  • Ensure compliance with Safeguarding policies.
  • Ensure compliance with contractual, statutory and legislative requirements.
  • Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes.
  • To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation.
  • Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance.

Essential Requirements:

  • Minimum of a level five in Health and Social Care and, or management qualification.
  • Minimum of ten years' experience working in the care sector working with people with disabilities.
  • Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs.
  • Demonstrable experience working at a senior level.
  • Experience of leading and delivering projects.
  • A track record of working with local authorities, commissioners and families.
  • Effective budget and resource management.
  • Driver with own vehicle (You must have or be willing to get business class insurance).


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