Service Excellence Advisor

2 days ago


East Kilbride, South Lanarkshire, United Kingdom Meraki Talent Ltd Full time

Merkai Talent Ltd is seeking an experienced Service Excellence Advisor to join our team in East Kilbride. This full-time opportunity offers a competitive salary of £25,000 plus benefits and the chance to build and maintain strong relationships with customers to encourage loyalty and repeat business.

The ideal candidate will have a minimum of 1-2 years of experience in customer service, preferably in a financial services or banking environment, and excellent verbal and written communication skills.

Main Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Provide detailed information about financial products and services, including account management, investment options, and loan products.
  • Resolve customer complaints and issues effectively and efficiently.
  • Process various types of financial transactions accurately.

Key Requirements:

  • Minimum of 1-2 years of experience in customer service, preferably in a financial services or banking environment.
  • Excellent verbal and written communication skills.
  • Proficiency in using customer relationship management (CRM) systems and financial software.

You must be comfortable commuting to the office in East Kilbride 5 days a week and have indefinite right to work in the UK as sponsorship is NOT provided.



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