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Internal Application Specialist

2 months ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
Job Description

About the Role:

We are seeking a highly skilled and motivated Technical Support Engineer to join our team at Mitsubishi Electric. As a key member of our engineering team, you will be responsible for providing exceptional technical support to our internal and external customers, ensuring timely resolution of technical issues, and delivering exceptional customer service.

Key Responsibilities:

  • Technical Support: Provide first-line technical support to customers via phone, email, and Teams, troubleshooting and resolving technical issues in a timely and professional manner.
  • Incident Management: Accurately document and track technical support requests, incidents, and resolutions using our ticketing system.
  • Escalation: Identify complex technical issues that require escalation to product management or specialists and collaborate with internal teams to ensure timely resolution.
  • Training and Guidance: Assist customers in utilizing and optimizing their technical systems, providing guidance, training, and best practices to help users resolve recurring issues and improve their technical proficiency.
  • Customer Satisfaction: Deliver exceptional customer service by responding to inquiries promptly, addressing customer concerns professionally, and striving to exceed customer expectations.

Requirements:

  • Technical Expertise: Maintain a deep understanding of our products, technologies, and industry trends, staying updated on new features, updates, and enhancements.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

What We Offer:

  • Competitive Salary and Benefits Package: We offer a competitive salary and benefits package, including a generous annual leave allowance, flexible working options, and access to our employee assistance program.
  • Opportunities for Growth and Development: We are committed to the growth and development of our employees, offering opportunities for training, mentorship, and career advancement.

Equality and Diversity:

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace where employees can work to their full potential, regardless of gender or age.