Senior Infrastructure Analyst

1 week ago

London, Greater London, United Kingdom Octavia Full time
Job Title: Senior Infrastructure Analyst

Job Summary:

We are seeking a highly skilled Senior Infrastructure Analyst to join our team at Octavia. As a key member of our IT department, you will be responsible for providing second and third-line support for information systems and related technology services.

Key Responsibilities:

* Provide second and third-line support for issues regarding the DT and communications infrastructure
* Receive triaged incident reports and service requests from Service Delivery, Technology Delivery, and Architecture Governance managers
* Consult with or pass the job to other colleagues inside and beyond DT, or flag a particular issue to the DT Service Delivery manager for onward escalation
* Provide Infrastructure support to Desk Side Support, Architecture function, and Application analysts
* Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches, and firewalls
* Conduct routine initiative-taking tasks and monitor systems to reduce system downtime
* React to system alerts and troubleshoot, act, or escalate as appropriate
* Ensure the robustness and reliability of all DT equipment and systems across all sites

Requirements:

* Experience of providing first and second-line support to a diverse range of users across a large portfolio of applications/services for at least one year
* Knowledge of PC deployment and management tools in an enterprise environment
* Hands-on technical knowledge of at least two of: VMware vSphere 6/Azure/Azure AD Connect, Intune, EMS/Windows Server (2016/2019/2012)/Exchange Server (2019/2022)/SQL Server (2019/2022)/Azure Virtual Desktop
* Network: Site Surveys/Structured cabling/Telecom installation

Benefits:

* Salary: £41,948 per annum with up to 10% pension contributions
* Flexible-working
* Life Assurance
* Employee Wellbeing App/Mental Health Support
* Online GP Service
* Cycle to work
* Opportunities for self-development with over 60 courses available to self-enrol
* Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

About Octavia:

We are a dynamic and inclusive organization that values diversity and promotes equality. We are committed to creating a work environment that is welcoming and supportive of all employees. We offer a range of benefits and opportunities for professional development and growth.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

Equal Opportunities Employer:

Octavia is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a work environment that is free from discrimination and harassment.

Contact Information:

For more information about this role or to discuss your application, please contact [insert contact information].

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