Head of IT Operations

1 month ago

Essex, United Kingdom Robson Bale Ltd Full time
Job Title: Head of IT

Robson Bale Ltd is seeking a highly skilled and experienced Head of IT to lead their IT support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support.

Key Responsibilities:

  • Lead, mentor, and manage the IT support team to ensure high performance and professional development.
  • Oversee and manage the IT ticketing system to ensure timely resolution of issues.
  • Provide hands-on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues.
  • Act as a point of escalation for the team on complex desktop and general IT issues.
  • Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime.
  • Collaborate closely with customers to understand their IT needs and deliver outstanding support services.

Requirements:

  • Proven experience in a similar IT Support Manager or Service Manager role.
  • Proficiency in managing IT ticketing systems and ensuring timely resolution of issues.
  • Experience with server management, migrations, and upgrades.
  • Excellent problem-solving skills and a proactive approach to IT support challenges.

What We Offer:

  • A competitive salary of £40,000 - £55,000 per annum, depending on experience.
  • The opportunity to work 4 days on-site, providing a balanced work environment.
  • A hands-on, diverse role where you will have a direct impact on IT operations and customer success.
  • A supportive and collaborative team environment with opportunities for professional development.

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