Customer Support Coordinator

3 weeks ago

Standish, United Kingdom Ainscough Crane Hire Full time

About the Role

Ainscough Crane Hire is seeking a skilled Customer Support Administrator to join their team at Head Office in Standish, Wigan. As a key member of the Business Support team, you will be responsible for providing administrative support, managing customer quotations and rental orders, and maintaining the company CRM.

Key Responsibilities

  • Provide general administrative support to the Business Support Team and wider Sales Team.
  • Raise Customer quotations & Rental Orders.
  • Use market source data to identify and add sales leads to the CRM for the sales team to qualify.
  • Update and maintain the company CRM in line with process.
  • Compile monthly market insight report for Exec review.
  • Assist Head of Business Support in CRM data management.
  • Support query investigation and resolution.
  • Maintain a central system to monitor crane usage and location.
  • Take miscellaneous calls and advise accordingly.
  • Manage multiple requests at once.

Requirements

  • Minimum GCSE or equivalent in Maths & English - Desirable
  • Experience of working within a team environment in an Admin role.
  • Excellent telephone manner
  • Proficiency with Microsoft office (word, excel, power point)
  • Knowledge of CRM tools such as Salesforce
  • Knowledge and understanding of the requirements of working within a time critical service environment.

About Ainscough Crane Hire

Ainscough Crane Hire is the UK's leading crane company, with a dedicated team of experts passionate about delivering projects on time, to budget, and to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

What We Offer

  • Bi-Annual retention bonus
  • 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
  • Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
  • Group life assurance 3 x basic salary
  • Pension 4% employer 5% employees
  • Online access to payslips, book and view holidays and personal info
  • Access to the Ainscough Advantage (People Value) benefits platform
  • Staff forums run 3 times a year – have your voice heard

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