Emergency Response Specialist

3 weeks ago

Exeter, Devon, United Kingdom Baker Snell Full time
Job Summary

As an Emergency Call Handler at Baker Snell, you will be responsible for providing critical support to our customers in emergency and non-emergency situations. You will work in a fast-paced, dynamic environment, handling high volumes of calls and responding to alarm signals. Your calm and professional demeanor will be essential in guiding customers through challenging situations, and your ability to multitask will be crucial in managing multiple calls simultaneously.

Key Responsibilities
  • Assess and manage emergency situations, contacting relevant services as needed.
  • Record call details accurately in our systems.
  • Guide customers through alarm installation and troubleshooting.
  • Monitor and respond to automatic alarm signals.

Requirements
  • Calm, caring, and professional with strong multitasking abilities.
  • Comfortable in high contact volume environments.
  • Experience in customer service, care, or call centres.
  • Proficient with Microsoft Packages.

About Us
Baker Snell is a leading provider of emergency response services, and we are committed to delivering exceptional support to our customers. We offer a comprehensive benefits package, including generous allowances for weekend/unsociable hours, extensive holidays, and comprehensive insurance. If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

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