IT Infrastructure Specialist
3 weeks ago
Estimated Salary: £30,721 - £31,352 per annum
This is a challenging and rewarding role for an experienced IT Support Administrator to join our team at Hays Specialist Recruitment Limited. As the ideal candidate, you will be responsible for providing technical support to approximately 170 users and managing the IT infrastructure across multiple sites.
- Manage virtual and physical servers, PCs, and printers.
- Administer MPLS WAN, VPN, and LAN networks.
- Troubleshoot Line of Business Applications.
In addition to these key functions, you will also be required to:
- Research and propose new ICT solutions.
- Develop user documentation for IT systems.
- Provide technical support to IT Project Manager/Senior Managers.
- Manage ITIL compliant helpdesk.
The successful candidate will have:
- A minimum of 2 A Levels + 5 GCSEs (including English and Maths) or equivalent qualifications.
- At least 3 years of relevant technical experience.
- Proficient in Microsoft Office applications.
Additionally, it is essential that you have:
- Experience in ICT support and troubleshooting.
- Experience with building, deploying, and patching computers.
- Experience with various systems (OS & Apps).
Desirable criteria include:
- Experience with Project Control methodology (e.g., PRINCE 2).
- IT Hardware & Software Technical Support courses.
- ITIL (Service Management) course.
We are looking for someone who can:
- Monitor plans and organise workload.
- Identify opportunities for improvement.
- Be an effective team member and communicator.
- Gather and analyse information for decision-making.
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