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Support Worker

2 months ago

Swindon, Swindon, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Relief Worker to join our team at Riverside. As a Relief Worker, you will play a vital role in providing support and care to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Provide high-quality, customer-oriented support and care to customers, understanding their individual needs and preferences.
  • Assist in the planning and delivery of personalized support and move-on plans, working closely with the scheme manager and support team.
  • Support customers with day-to-day tasks, such as cleaning and preparing their rooms, and assist with tenancy-related matters.
  • Signpost customers to external support services, such as food banks and community resources, to help them access the help they need.
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
  • Work with customers to maintain a safe environment, reporting any repairs or health and safety concerns.
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately.
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of working in a team and communicating positively with other people.
  • Experience of being able to organize tasks and plan accordingly while dealing with people.
  • A team player with a caring, empathetic, flexible, and resilient can-do attitude.
  • Able to use initiative and have confidence to make decisions.
  • Basic administrative and IT skills to maintain records.
What We Offer
  • Competitive pay and generous pension.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.