Assistant Store Manager

1 month ago


Southampton, Southampton, United Kingdom Charles Tyrwhitt Full time
About the Role

We are seeking an experienced Assistant Store Manager to join our team at Charles Tyrwhitt. As a key member of our store leadership structure, you will play a crucial role in driving sales, maximizing KPI goals, and delivering exceptional customer service experiences.

Key Responsibilities
  • Influence and exceed sales targets, while ensuring excellent customer service experiences
  • Lead and work alongside the sales team to identify and capitalize on sales opportunities
  • Build lasting relationships with customers, manage customer appointments, and handle customer feedback
  • Train the sales team on CT's service and selling standards, and encourage the use of commercial reports, VM directives, and courses on the Tyrwhitt Academy
  • Support the Store Manager in reporting and analyzing data, operational and stock responsibilities, staff recruitment and retention, colleague engagement, and HR, Health and Safety, and compliance
Requirements
  • Previous retail management experience
  • Proven ability to lead, inspire, and motivate others to achieve high standards
  • Coaching and leadership skills
  • Highly commercial with strong analytical skills
  • Stock management and loss prevention experience
  • Knowledge of systems with a good understanding of Microsoft Office
  • Strong relationship building skills and stakeholder/customer management
About Charles Tyrwhitt

At Charles Tyrwhitt, our purpose is to 'make it easy for men to dress well'. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London's famous Jermyn Street, and we have a global presence across North America, Europe, and Australia.

We believe in doing the right thing, making our products properly and sustainably, making our business work for our people, customers, and suppliers, and giving back to charity to support those in need.

We're a diverse, passionate, and entrepreneurial bunch, enjoying a fun, engaging, and rewarding culture where everyone is empowered by our 3 BE-liefs: 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'.


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