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Operations Director

2 months ago

Bath, Bath and North East Somerset, United Kingdom Flair for Recruitment Full time
Job Description

**Job Title:** Operations Executive

**Job Summary:** We are seeking an experienced Operations Executive to join our team at Flair for Recruitment. The successful candidate will be responsible for overseeing the day-to-day operations of our wealth management platform, ensuring seamless execution of business processes and driving continuous improvement.

Key Responsibilities:

  • Oversee resource planning, adapting to changing volumes, and planning for future needs
  • Maintain and update procedure guides and training materials for team development
  • Lead daily huddles, monthly meetings, and ensure effective communication between delivery teams and the business
  • Oversee call center operations, ensuring consistently excellent service in collaboration with the Customer Experience Manager
  • Act as the business owner for your area, managing key decisions, escalations, and performance monitoring
  • Provide data-driven insights and support budgeting/forecasting for informed executive decisions
  • Lead, manage, and develop a team of 8-12, ensuring performance reviews, coaching, and DEI commitment

Requirements:

  • Strong communication, presentation, and group facilitation skills
  • In-depth knowledge of relevant regulations and financial services market
  • Leadership experience in operational or client-facing roles, including call center oversight
  • Proven ability to prioritize tasks and manage workloads to meet targets
  • Proactive problem-solving with strong persuasion and change management skills
  • Finance or accounting qualifications, with a solid understanding of investment vehicles and financial planning