Airport Store Manager

4 weeks ago


Manchester, United Kingdom Pasta Evangelists Full time
Store Manager Job Details

The ideal candidate will have experience in managing airport retail environments, ensuring smooth store operations and high customer satisfaction. As a Store Manager, you will be responsible for overseeing daily store activities, managing staff, and implementing sales strategies to drive business growth. Key responsibilities include:

  • Supervising daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Ensuring compliance with health and safety regulations and maintaining a clean and sanitary environment.
  • Monitoring food preparation, presentation, and quality to meet customer expectations.
  • Recruiting, training, and managing staff.
  • Scheduling employees, managing rotas, and ensuring adequate staffing levels to meet operational demands.
  • Conducting performance evaluations and providing constructive feedback for professional development.
  • Fostering a customer-centric environment, ensuring excellent service and addressing customer concerns promptly.
  • Implementing strategies and training staff to enhance the overall experience for airport travellers.
  • Monitoring customer feedback and implementing improvements based on suggestions.
  • Developing and managing budgets, controlling costs without compromising quality.
  • Monitoring inventory levels and coordinating with the factory and suppliers to ensure adequate stock.
  • Preparing and analysing financial reports, including sales reports, inventory reports, and profit margins.
  • Ensuring compliance with airport regulations, local laws, and company policies.
  • Maintaining up-to-date knowledge of food safety standards and industry trends.
  • Handling necessary permits, licences, and inspections.
  • Collaborating with the marketing team to develop and implement promotional activities.
  • Creating and executing marketing strategies to attract airport travellers and increase store visibility.
  • Liaising with airport authorities, vendors, and stakeholders to ensure smooth operations.
  • Maintaining a good planning in regards to airside passes.
  • Complying at all times with the airside responsibility as pass holder and monitoring other team members and passengers for any issues/discrepancies.
Requirements
  • Proven experience in store management, preferably in a fast-paced airport setting.
  • Able to undertake a criminal record check.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent organisational and multitasking abilities.
  • Knowledge of health and safety regulations and food industry standards.
  • Familiarity with point-of-sale systems and basic accounting principles.
  • Flexibility to work in a dynamic and fast-paced airport environment.
  • Flexibility in hours, airport shifts can start at 3am.
  • Exceptional problem-solving skills and adaptability.
  • A passion for delivering exceptional customer experiences.
What We Offer
  • A competitive salary to attract best talent.
  • A dynamic, fast-moving & diverse team environment.
  • Duty free discounts excluding alcohol and cigarettes.
  • Regular team socials and pasta tastings.
  • Free Pasta Evangelists products.
  • Referral bonus Scheme.
  • Cycle to work scheme.
  • 33 days of paid annual leave (bank holidays inclusive).


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