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Front of House Team Leader

2 months ago

Leamington Spa, Warwickshire, United Kingdom The Chapter Collection Full time
About The Chapter Collection

We are a dynamic and innovative hospitality company that prides itself on delivering exceptional customer experiences. Our team is passionate about creating a welcoming atmosphere for our guests, and we're looking for a skilled Front of House Team Leader to join our team at The Leopard in Bishop's Tachbrook.

Job Summary

We're seeking a seasoned Team Leader who can support, coach, and mentor our team to deliver outstanding service and create a memorable experience for our guests. As a key member of our management team, you'll work closely with us to develop and implement strategies that drive business growth and excellence.

Key Responsibilities
  • Lead and motivate a high-performing team to achieve exceptional customer satisfaction and sales targets
  • Develop and implement effective training programs to enhance team skills and knowledge
  • Monitor and maintain high standards of customer service, ensuring a seamless and enjoyable experience for our guests
  • Collaborate with the management team to drive business growth, improve efficiency, and reduce costs
  • Ensure compliance with company policies, procedures, and regulatory requirements
What We Offer
  • Award-winning training and development programs to help you grow and succeed
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • 25% off food and drink for you and your friends in over 800 sites
  • Referral scheme of up to £1,000 per person
  • Dental insurance
  • Employee Assistance – Licensed Trade Charity
About Us

The Chapter Collection is a leading hospitality company that operates a portfolio of premium pubs, bars, and late-night venues across the UK. We're proud of our reputation for delivering exceptional customer experiences and creating a unique and memorable atmosphere for our guests.