Senior Rooms Reservations Consultant

4 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Title:

Senior Rooms Reservations Consultant - Luxury Hotel Experience

About the Role:

We are seeking a highly skilled and experienced Senior Rooms Reservations Consultant to join our team at The Savoy Hotel. As a key member of our reservations department, you will play a crucial role in promoting and selling our luxurious bedrooms and facilities.

Your primary responsibility will be to maximize revenue by converting enquiries into business opportunities and upselling our services. You will also respond to individual room enquiries from travel agents and internal sales teams, closely working with other departments to ensure all reservations are handled with care.

You will coordinate with travel agents, assist with new requests and commissions, and support the events team with rooming and entering room lists. Additionally, you will demonstrate a thorough knowledge of the hotel and its offers, utilizing the feature and benefit sales technique confidently.

You will respond to guest enquiries in an engaging manner, adhering to Savoy standards to convert every enquiry into a booking. Your attention to detail and ability to maintain exceptional quality standards will ensure a seamless arrival and departure experience for our guests.

Key Responsibilities:
  • Maximizing revenue through effective sales techniques and upselling opportunities
  • Responding to individual room enquiries from travel agents and internal sales teams
  • Closely working with other departments to ensure smooth reservation handling
  • Coordinating with travel agents and assisting with new requests and commissions
  • Supporting the events team with rooming and entering room lists
  • Demonstrating a thorough knowledge of the hotel and its offers
  • Responding to guest enquiries in an engaging manner
  • Maintaining exceptional attention to detail and quality standards
Requirements:

To be successful in this role, you will require:

  • 13 years of experience in the hospitality industry
  • Outstanding written and verbal communication skills
  • A confident and dynamic speaker able to interact effectively with various levels of an organization
  • An enthusiastic and positive personality with the ability to build trusting relationships
  • Proven organizational skills, with the ability to set and meet deadlines with high-quality results
What We Offer:

In return for your expertise and dedication, we offer a competitive salary of $60,000 - $80,000 per year, depending on your level of experience. This is a full-time position that requires flexibility and multitasking, as you may be asked to perform different tasks occasionally to meet the needs of our guests and colleagues.


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