Strategic Financial Support Team Manager

2 weeks ago


Kent, United Kingdom Lendable Full time
Job Description

The Financial Support Senior Team Leader will be responsible for managing and developing a team of senior financial support agents/SME trainers, fostering a collaborative and high-performing environment. The successful candidate will lead, manage, and develop the team to ensure our financial support services are delivered efficiently and effectively.


Key Responsibilities
  • Lead and manage a team of senior financial support agents/SME trainers.
  • Implement strategic plans to enhance productivity and efficiency within the team.
  • Monitor and analyse team performance against service standards and KPIs.
  • Provide coaching and mentorship to team leaders.
  • Collaborate with other departments to streamline processes and improve the overall customer experience.
  • Ensure compliance with all company policies and regulatory requirements affecting the financial support sector.


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