Support Team Agent
7 days ago
AJ Bell Management Limited is a leading investment platform business in the UK, offering award-winning solutions for professional financial advisors and DIY investors. Our platform propositions cater to everyone, with over 528,000 customers managing assets totalling more than £83 billion.
Job SummaryWe are seeking a skilled Support Team Agent to join our Adviser Support team. As a key member of our client services department, you will be responsible for answering inbound calls, responding to emails, and utilizing a secure messaging system to provide award-winning service to customers and their financial advisors.
ResponsibilitiesKey responsibilities include:
- Providing exceptional customer service via phone, email, and secure messaging.
- Working in a fast-paced environment with ongoing support to enhance your knowledge and experience.
To be successful in this role, you must possess:
- A strong customer service background, with a minimum of 5 GCSEs grades A*-C (or equivalent), including Math's & English.
- A polite and professional telephone manner.
- Competency with Microsoft Word, Excel, and Outlook.
- Patient and empathetic skills when dealing with customers who require extra support.
- Previous experience in a call/contact centre role is desirable but not essential.
We offer a competitive salary of approximately £22,000 - £25,000 per annum, depending on experience, as well as a range of benefits, including:
- Starting holiday entitlement of 25 days, increasing up to 31 days with length of service.
- Holiday buy and sell scheme.
- A choice of pension schemes with matched contributions up to 6%.
- Discretionary bonus scheme.
- Annual free share awards scheme.
- Health Cash Plan – provided by Medicash.
- Discounted private healthcare scheme and dental plan.
- Free gym membership, with an on-site gym providing a wide range of free classes.
- Employee Assistance Programme.
- Sick pay+ pledge.
- Enhanced maternity, paternity, and shared parental leave.
- Discounted nursery fees at Kids Planet on Exchange Quay.
- Loans for travel season tickets.
- Charitable giving opportunities through salary sacrifice.
- Calendar of social events, including monthly payday drinks, annual Christmas party, summer party, and much more.
- Ongoing technical training.
- Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off.
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