Service Advisor

1 week ago

Elgin, Moray, United Kingdom Arnold Clark. Full time

About the Role:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities:

  • Handling customer requirements for service and vehicle repairs in a professional and efficient manner
  • Liaising with the workshop and bodyshop to progress work through the system
  • Controlling computer-based jobs, purchasing, and invoice processes to protect the financial interests of the customer and the company
  • Providing clear and accurate solutions to customers regarding any faults or repairs found on their vehicle
  • Treating dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues that may arise
  • Maintaining customer records, such as vehicle details and service histories, accurately and efficiently
  • Maintaining knowledge of aftersales products and services, upselling where appropriate
  • Updating the customer database to ensure accuracy at all times

Essential Skills:

  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
  • Demonstrable computer literacy and knowledge of IT systems and applications
  • The ability to multi-task and be highly adaptable within a busy environment
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
  • Ability to prioritise your workload
  • Ability and willingness to work with defined processes and guidelines
  • Good core administration skills to accurately capture customer details to the required standards
  • A full UK driving licence

About Arnold Clark:

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.

  • Service Advisor

    2 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    Join Our Team as a Service AdvisorWe are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth branch in Elgin. This position is a maternity cover.What We Offer:33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and can claim money back on medical...

  • Service Advisor

    2 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    Join Our Team as a Service AdvisorWe are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth branch in Elgin. This position is a maternity cover.What We Offer:33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and can claim money back on medical...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to support our Fiat/Abarth branch in Elgin. This position is a maternity cover opportunity. **What We Offer:** • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to support our Fiat/Abarth branch in Elgin. This position is a maternity cover opportunity. **What We Offer:** • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on...

  • Service Advisor

    3 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth branch in Elgin. This position is a maternity cover. **What We Offer:** • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical...

  • Service Advisor

    3 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth branch in Elgin. This position is a maternity cover. **What We Offer:** • 33 days' holiday allowance with room to grow • Generous retail discounts • Private healthcare • Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical...

  • Service Advisor

    1 month ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Elgin Fiat branch running smoothly. This position is to cover Maternity Leave. **Key Responsibilities:** * Deliver and sustain a fantastic experience for all our service and vehicle repair customers * Work collaboratively with our service team to ensure seamless customer journeys *...

  • Service Advisor

    1 month ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us keep our Elgin Fiat branch running smoothly. This position is to cover Maternity Leave. **Key Responsibilities:** * Deliver and sustain a fantastic experience for all our service and vehicle repair customers * Work collaboratively with our service team to ensure seamless customer journeys *...

  • Service Advisor

    3 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    Job OpportunityWe are seeking a skilled Service Advisor to join our team at our Fiat/Abarth branch in Elgin. This is a maternity cover position, offering a unique opportunity to contribute to our dealership's success.What We Offer:33 days' holiday allowance with opportunities for growthGenerous retail discountsPrivate healthcareSimplyhealth - access to a GP...

  • Service Advisor

    3 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    Job OpportunityWe are seeking a skilled Service Advisor to join our team at our Fiat/Abarth branch in Elgin. This is a maternity cover position, offering a unique opportunity to contribute to our dealership's success.What We Offer:33 days' holiday allowance with opportunities for growthGenerous retail discountsPrivate healthcareSimplyhealth - access to a GP...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Careers Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Arnold Clark. Careers. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a fantastic experience when visiting our Fiat/Abarth branch in Elgin.Key ResponsibilitiesHandle customer requirements for service...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Careers Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Arnold Clark. Careers. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a fantastic experience when visiting our Fiat/Abarth branch in Elgin.Key ResponsibilitiesHandle customer requirements for service...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesHandle all customer requirements for service and vehicle...

  • Service Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesHandle all customer requirements for service and vehicle...

  • Service Advisor

    2 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our service and vehicle repair processes.Key ResponsibilitiesHandle all customer requirements for service...

  • Fiat Abarth Service Advisor

    2 days ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to support our Fiat/Abarth team at our Elgin branch. This is a maternity cover position, providing an opportunity to work with our experienced team in a dynamic and fast-paced environment.Benefits of the Role:33 days' holiday allowance with room to growGenerous retail discountsPrivate...

  • Service Advisor

    1 week ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to support our Fiat/Abarth branch in Elgin. This position is a maternity cover opportunity.Key Benefits:33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental...

  • Service Advisor

    7 days ago

    Elgin, Moray, United Kingdom Arnold Clark. Careers Full time

    About the RoleAs a Service Advisor at Arnold Clark, you will be responsible for delivering exceptional customer experiences for our service and vehicle repair customers. This is a fantastic opportunity to join our team and make a real difference in the lives of our customers.We are looking for an articulate and warm communicator who can provide outstanding...

  • Fiat Service Technician

    2 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth branch in Elgin. This position is a maternity cover. We offer:Competitive Salary and Benefits Package• 33 days' holiday allowance with room to grow• Generous retail discounts• Private healthcare• Simplyhealth - all employees have access to a GP 24/7 and can claim...

  • Sales Associate

    2 weeks ago

    Elgin, Moray, United Kingdom Sports Direct Full time

    Sales and Service AdvisorAt Sports Direct, we're looking for a Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for providing an excellent customer journey at all times. This includes driving sales to achieve and exceed store targets, providing product knowledge to customers, and delivering excellent...