Backshift Service Assistant

1 month ago


York, York City, United Kingdom Splendid Hospitality Group Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at The Grand, York. As a key member of our reception team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Respond to guest requests and provide information about the hotel and local area.
  • Manage guest bookings, reservations, and room assignments.
  • Assist with post services, including mail and package delivery.
  • Upsell hotel facilities and services to maximize revenue.
  • Handle customer complaints and resolve issues in a professional and courteous manner.
  • Stay up-to-date with hotel policies, procedures, and services.
About Us

The Grand is a five-star hotel located in the heart of York, offering a unique blend of Victorian elegance and modern sophistication. We are committed to providing exceptional service and creating a warm and welcoming atmosphere for our guests.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and inclusive work environment.
  • Access to our Cycle to Work scheme and Employee Assistance Programme.
  • A comprehensive training program to help you succeed in your role.


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