Police Enquiry Officer Liaison Specialist
2 weeks ago
Company Overview
We are a leading law enforcement agency dedicated to serving our communities.
Salary
The salary for this role is £13,470 per annum, rising by yearly increments to a maximum of £14,784 per annum. This figure is based on a 20-hour workweek.
Job Description
We are seeking a skilled Police Enquiry Officer to join our team. As a Police Enquiry Officer, you will be the first point of contact for reported crimes and incidents of a policing nature.
Your responsibilities will include providing an initial response to a wide range of enquiries from the public and other agencies, offering advice, information, and guidance on legislation, policing responsibilities, and police complaints.
You will also be responsible for receiving and recording information appropriately and accurately, dealing supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday, and you will be required to work a variety of shifts, including weekends.
Required Skills and Qualifications
To be successful in this role, you will need:
- a proven customer focus approach;
- excellent communication skills, including experience of dealing with conflict;
- the ability to work under challenging and difficult circumstances;
- effective team working skills;
- knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems (or similar);
- a full driving licence, unless prevented by reason of disability.
Benefits
In addition to a competitive salary, you will receive:
- 25 days' annual leave entitlement, increasing to 30 days after five years' continuous employment, plus bank holidays (pro-rata for part-time workers);
- sick pay allowance, variable in accordance with length of service;
- access to the local government pension scheme;
- supportive training and mentoring, including with IT and systems;
- access to the Blue Light Card Scheme for discounts and services;
- access to group insurance scheme (via salary sacrifice scheme).
Others
This role includes the opportunity to make a positive impact within your community, working collaboratively with other agencies to provide excellent customer service.
Please note that all employees are expected to travel to Exeter for initial training, regardless of their base station, and may be required to work flexible hours, including evenings and weekends.
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