Service Desk Team Supervisor

3 days ago


London, Greater London, United Kingdom N Consulting Ltd Full time
About the Role
N Consulting Ltd is seeking a highly skilled Service Desk Team Supervisor to join our IT team in Birmingham. This exciting opportunity offers a salary of £60,000 - £80,000 per annum.

In this role, you will be responsible for supervising the work of the Service Desk team to ensure timely completion of Incidents and Service Requests. You will also supervise individual performance of the Support Analysts, including adherence to HR and IS policies & procedures on attendance, time-reporting, and work processes. Additionally, you will conduct daily reviews of all outstanding events in the Service Management tool, assigning tasks to Support Analysts as appropriate and supervising their completion.

To succeed in this position, you must have strong oral and written communication skills, as well as interpersonal skills, necessary to communicate and coordinate with staff, peers, other members of IS, and the overall firm customer base. You should also possess keen analytical, troubleshooting, and problem-solving skills, including the ability to resourcefully utilize multiple resources for issue research. The ideal candidate will be able to work successfully with general supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure.

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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