Retail Customer Service Representative

1 month ago

Beaconsfield, Buckinghamshire, United Kingdom Entain Full time
Job Title: Retail Customer Service Manager

Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and taking on new challenges? As a Retail Customer Service Manager at Entain, you will be an integral part of our team, driving customer satisfaction and sales growth in our betting shops.

Key Responsibilities:
  • Deliver outstanding customer service, ensuring every customer leaves the shop feeling valued and satisfied.
  • Take bets on a wide range of sports and events, providing expert knowledge and guidance to customers.
  • Process customer transactions, including cash handling and operating betting terminals.
  • Help customers understand our products and services, demonstrating our betting terminals and answering questions.
  • Handle customer complaints or concerns with empathy and problem-solving skills, resolving issues promptly and professionally.
  • Work towards defined targets and goals, contributing to the success of the shop and the company.
  • Maintain high shop standards, ensuring a clean and welcoming environment for customers.
  • Open or close the shop as needed, taking on additional responsibilities as required.
Working Patterns:

This role requires flexibility and availability from Monday to Friday, 5pm to 10pm, and Saturday and Sunday, 8am to 10pm. As a key holder, you will be responsible for opening and closing the shop, and your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts.

Requirements:
  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service and building strong relationships.
  • Ability to communicate effectively and deal with challenging situations in a calm and professional manner.
  • Self-motivated and proactive, with a willingness to learn and take on new challenges.
  • Ability to work alone or as part of a team, with a flexible approach to working hours.
What We Offer:

At Entain, we believe in investing in our people and providing a supportive and inclusive environment. As a Retail Customer Service Manager, you can expect to receive:

  • A competitive salary and optional overtime subject to availability.
  • A pension scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities and a chance to progress your career.

We are committed to creating a diverse, equitable, and inclusive future for our people and the wider global sports betting and gaming sector. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Welcome Break. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers.Key Responsibilities:Provide excellent customer service in a fast-paced environmentWork collaboratively with colleagues to achieve...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Customer Service RoleWelcome Break is seeking a customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience in our restaurants and service areas.Key Responsibilities:Provide excellent customer service,...

  • Customer Service Representative

    1 week ago

    Beaconsfield, Buckinghamshire, United Kingdom Moto Full time

    Transform the UK's Rest Stop ExperienceAs a Retail Assistant at M&S Simply Food, you'll be part of a dynamic team delivering high-quality food and exceptional customer service at our motorway services locations.Key Responsibilities:Serve customers in a timely and friendly mannerReceive and stock merchandiseProvide exceptional customer serviceMaintain stock...

  • Customer Service Representative

    3 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented individual to join our team as a Customer Advisor. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and helping our customers find the products they need.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the store...

  • Customer Service Representative

    3 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented individual to join our team as a Customer Advisor. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and helping our customers find the products they need.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the store...

  • Customer Service Representative

    4 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    About Welcome BreakWelcome Break is a leading motorway service operator in the UK, running 59 service areas and 31 hotels across the country. Our team members come from diverse backgrounds, and we're committed to hiring great people who share our values and passion for customer service.Job SummaryWe're looking for a talented and enthusiastic individual to...

  • Customer Service Representative

    4 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    About Welcome BreakWelcome Break is a leading motorway service operator in the UK, running 59 service areas and 31 hotels across the country. Our team members come from diverse backgrounds, and we're committed to hiring great people who share our values and passion for customer service.Job SummaryWe're looking for a talented and enthusiastic individual to...

  • Customer Service Representative

    1 week ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Customer Service RoleWelcome BreakKey Responsibilities:Provide exceptional customer service and a positive experience for all guestsWork collaboratively as part of a world-class team to deliver outstanding resultsBe willing to learn and develop skills through comprehensive training programsBenefits:Competitive hourly rate up to £11.60£1 meals and free...

  • Customer Service Representative

    1 week ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    BaristaDelight our customers with every handcrafted beverageWe are seeking passionate baristas to join our team at Welcome Break. As a Welcome Break Barista, you will provide exceptional customer service and create a welcoming atmosphere for our customers.A Welcome Break Barista would ideally:Have a positive approach to customer service and a can-do...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    BaristaJoin our team of passionate baristas at Welcome Break and discover a world of opportunitiesAs a Welcome Break Barista, you will:Deliver exceptional customer service and create a warm welcome for our customersWork as part of a world-class team to provide a seamless experienceEnjoy a comprehensive training program to develop your skills and...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    BaristaWelcome Break, Beaconsfield, Starbucks, HP9 2SEImmediate start and full-time or part-time flexible positions availablePay up to £11.60ph plus £1 on-shift mealsWe are seeking passionate baristas to join our team at Welcome Break, where we will provide the training needed to craft delicious beverages that delight our customers every day.A Welcome...

  • Customer Service Representative

    4 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's Beaconsfield Services. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are...

  • Customer Service Representative

    4 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's Beaconsfield Services. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are...

  • Customer Service Representative

    1 month ago

    Beaconsfield, Buckinghamshire, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's Beaconsfield Services. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are...

  • Customer Service Representative

    1 month ago

    Beaconsfield, Buckinghamshire, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Assistants at Moto's Beaconsfield Services. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Unlock Your Potential as a BaristaWe are seeking passionate and customer-focused individuals to join our team as Baristas at Welcome Break. As a Barista, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding customer service and ensure a positive...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Unlock Your Potential as a BaristaWe are seeking passionate and customer-focused individuals to join our team as Baristas at Welcome Break. As a Barista, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Provide outstanding customer service and ensure a positive...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Barista Role OverviewWe are seeking a skilled Barista to join our team at Welcome Break. As a Barista, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our customers.Key Responsibilities:Prepare and serve high-quality beverages to our customersProvide excellent customer service and respond to...

  • Customer Service Representative

    2 weeks ago

    Beaconsfield, Buckinghamshire, United Kingdom David Lloyd Leisure Full time

    Unlock a rewarding career with David Lloyd Clubs as a Receptionist!As a key member of our team, you'll be the first point of contact for our members, providing exceptional customer service and creating a warm and welcoming atmosphere.With a passion for delivering outstanding service, you'll be the face of our club, ensuring every interaction is a positive...

  • Customer Service Representative

    1 week ago

    Beaconsfield, Buckinghamshire, United Kingdom Welcome Break Full time

    Customer Service RoleWelcome BreakKey Responsibilities:Provide exceptional customer service and a positive experienceWork collaboratively as part of a world-class teamBe willing to learn and adapt to new situationsBenefits:Competitive hourly rate up to £11.60£1 meals and free drinks during shiftsFlexible working patterns and seasonal hoursImmediate start...