IT Systems Manager

3 weeks ago

Teddington, Greater London, United Kingdom The Lensbury Full time
About The Lensbury

The Lensbury is a luxurious resort located on the banks of the River Thames at Teddington. As part of London + Regional Hotels, we offer an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa, and 25 acres of gardens and grounds.

Job Summary

We are seeking an experienced IT Manager to join our team. As the primary IT contact for the property, you will be responsible for supporting the smooth running of all hospitality applications, liaising with third parties, and acting as an escalation point when necessary.

Key Responsibilities
  • Provide technical support and assistance to colleagues and guests
  • Troubleshoot system and network problems
  • Liaise with external support providers
  • Build, configure, and setup computers for staff
  • Perform new user onboarding tasks and system inductions
  • Configure, support, and troubleshoot servers, printers, mobile and desk phones
  • Ensure Active Directory, Security Groups, and User Permissions are up to date
  • Support the Executive Team with projects
  • Assist with delivering and implementing new services
  • Responsible for ensuring all technical documentation is up to date and IT policies are followed
  • Maintain inventory records of all Hotel IT equipment
  • Attend daily and management meetings to provide business updates
  • Maintain and review compliance requirements around Cyber security and GDPR
Requirements
  • Knowledge of administering Microsoft solutions, including MS 365
  • Proven experience with Desktop & Server admin across the Microsoft stack
  • Experience working with IT Security & Network infrastructure
  • Overall appreciation of end-point system security
  • Overview of ISP solutions and connectivity requirements
  • Experience of Hospitality products, such as PMS and POS systems, and associated interfaces
  • Understanding around core IT compliance for GDPR & PCI/DSS
  • Excellent communication skills
  • Experience in a similar role in a similar environment
What We Offer
  • Free meal each shift
  • Use of leisure facilities, including gym and swimming pool (after successful 30-day review)
  • EAP for you and your family
  • Online benefits portal offering lots of discounts
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme
  • Staff Discounts at The Lensbury and across the L+R portfolio

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