Store Manager

1 month ago

London, Greater London, United Kingdom Massimo Dutti Full time
Job Title: Store Manager

Massimo Dutti is seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will be responsible for the overall management of the store, including sales, customer service, and staff management.

Key Responsibilities:
  • Commercial Capability:
    • Ensure timely and effective stock management and sales.
    • Merchandise the store according to best sellers and current trends.
    • Organize the stockroom efficiently.
  • Sales, Hours & Productivity:
    • Use commercial information and product knowledge to drive sales and other activity in the store.
    • Drive marketing initiatives and sales performance.
    • Manage the budget of hours in the store effectively.
    • Design the ideal rota to ensure the right people are in the right place at the right time.
    • Meet the budget or have all procedures in place to make it happen, monitoring and taking corrective actions when necessary.
  • Stores Procedures and Cost Control:
    • Meet the targets or ensure that procedures are in place, driving them, monitoring, and putting corrective actions in place when necessary, for all the following procedures:
      • Security and Shrinkage.
      • Cash desk management.
      • Administration management.
      • Health and Safety.
    • Control stationary, cleaning, telephone, post, maintenance, uniforms, and travel costs in line with Company budgets.
  • Customer Service:
    • Follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store.
  • People Management Procedures:
    • Ensure that procedures are in place, driving them, monitoring, and putting corrective actions in place when necessary, for all the following procedures:
      • Payroll and Payroll System (TGT, rotas).
      • HR: ER processes.
      • Recruitment.
      • Learning & Development.
  • LEADERSHIP CAPABILITY:
    • Role Model.
    • Communication:
      • Have clear, timely, and effective communication with Head Office, Product Managers, Brand Manager / HR Manager, and with the store overall with the relevant follow-ups.
      • Manage conflict effectively respecting Company standards.
    • Developing People:
      • Give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team.
      • Develop the team through performance reviews and Personal development plans with the relevant follow-ups.
      • Ensure that inductions and relevant training are carried out for all employees.
      • Manage succession plans in the store (including Company development programs).
      • Manage performance of the relevant employees and to coach them when needed.
  • Experience and Qualifications:
    • Good knowledge of the Company, the brand, and the store they are applying for.
    • Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates).
    • Passion for fashion, market, competitors, and trend awareness.
    • Proven ability to maximise profitability and drive sales.
    • Strong team management experience.
    • Has lead a stable and consistent career.
  • Skills and Attitudes:
    • Ability to lead by example, motivate, and develop staff.
    • Shows logical and positive behaviours systematically and in line with Company standards.
    • Self-motivated and ability to motivate others.
    • Forward planning skills.
    • Commercial awareness.
    • Strong organisational and time management skills.
    • Numerate and Articulate.
    • Schedules and executes multiple tasks simultaneously and in line with Company standards.
    • Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals.
    • Flexibility and problem-solving ability.
    • Examines and understands issues from a broad perspective and is able to think outside the box.
    • Identifies problems and reacts accordingly.
    • Uses initiative to seek proactive solutions.
    • Reacts positively to change and encourages the same in others.
    • Excellent communication (both verbal and written) and interpersonal skills.
    • Takes ownership of self-development.
    • Endorses responsibility for their actions, behaviours, and decisions.
    • Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
    • Tenacious and resilient.
    • Ability to work autonomously and as part of a team.

Requirements:

  • Good knowledge of the Company, the brand, and the store they are applying for.
  • Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates).
  • Passion for fashion, market, competitors, and trend awareness.
  • Proven ability to maximise profitability and drive sales.
  • Strong team management experience.
  • Has lead a stable and consistent career.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading fashion brand.

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