System Support Specialist
3 weeks ago
NHS Scotland is committed to fostering a diverse and inclusive workforce, eliminating unlawful discrimination, and promoting equality of opportunity. The organisation welcomes applications from all sections of society.
The NHS Tayside Digital Directorate is seeking a skilled Systems Support Specialist to join the Unified Communications Team. This is an excellent opportunity to contribute to the delivery of high-quality IP Telephony Services and associated Unified Communications tools to users throughout NHS Tayside.
The successful candidate will be responsible for providing day-to-day technical support, handling second-line support calls, and participating in key project/service improvement work as required. The post requires a strong understanding of Unified Communication Technologies, Computer Networks, and IPT technologies.
Key Responsibilities:
- Provide technical support for IP Telephony Services and Unified Communications tools
- Handle second-line support calls and resolve technical issues
- Participate in key project/service improvement work
- Collaborate with colleagues to develop knowledge base articles
Requirements:
- Strong understanding of Unified Communication Technologies
- Knowledge of Computer Networks and IPT technologies
- Previous experience in ICT support
- Excellent communication and problem-solving skills
This role offers opportunities for professional development and career progression within the wider directorate. The post will be based at Maryfield House in Dundee, with occasional travel to other NHS Tayside sites. Participation in a rotational on-call rota will be required.
Informal enquiries can be made to Charlie Quipp, Head of Service, on 01382 649006 or internal extension 57006.
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