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IT Infrastructure Specialist

1 month ago

Nottingham, Nottingham, United Kingdom EMBS Technology Full time
About the Role

We are seeking an experienced IT Infrastructure Engineer to join our team at EMBS Technology in Nottingham. As a key member of our technical team, you will be responsible for providing 3rd-line support for both internal and external clients, delivering a mix of remote and onsite support, and managing and supporting Microsoft 365, Intune, LAN/WAN, communications, security, and disaster recovery.

Key Responsibilities
  • Providing 3rd-line support for both internal and external clients
  • Delivering a mix of remote and onsite support, as well as installations for IT projects
  • Building strong client relationships with top-notch customer service and clear communication
  • Managing and supporting Microsoft 365, Intune, LAN/WAN, communications, security, and disaster recovery
  • Collaborating with teams to successfully deliver projects, with the chance to move into a project engineering role
  • Staying on top of emerging tech, preparing for a future consulting role
Requirements
  • Solid experience in a 3rd-line IT support role, ideally within an MSP
  • Strong knowledge of Microsoft 365, Intune, and other infrastructure technologies
  • Great communication skills – you'll be able to explain techy stuff to non-techy folks
  • A proactive mindset with a desire to grow into a consulting or project engineering role
  • Problem-solver who can build strong relationships with clients
  • Full UK driving licence (onsite visits are part of the job)
What We Offer
  • A competitive salary up to £45,000
  • Hybrid working – because work-life balance matters
  • Clear development path, with opportunities to move into project engineering and consultancy
  • A collaborative and supportive team environment
  • Regular team experiences and events