Service Delivery Supervisor

4 weeks ago


West Midlands Combined Authority, United Kingdom Bertelsmann Full time
Bertelsmann Job Description:
Job Title: Service Delivery Supervisor Estimated Salary: £45,000 - £60,000 per annum

This role is ideal for a customer-focused professional who can lead and manage a team in a temperature-controlled environment.

Job Description:
  • Co-ordinate a team to achieve service level agreements: Lead and manage a team to meet SLAs, distribute work orders, and implement processes.
  • Manage workload and implement processes: Plan daily business activities, identify and resolve issues, ensure SLA compliance, and use the SAP system.
  • Customer focus: Strong customer focus is essential.
Required Skills and Qualifications:
  • Experience with computerised systems: Experience with computerised systems is required.
  • Excellent attention to detail: Excellent attention to detail is required.
  • Good numerical and record-keeping skills: Good numerical and record-keeping skills are necessary.
  • Ability to take ownership: Ability to take ownership of issues and complete tasks professionally.
Benefits:
  • 22 days annual leave plus bank holidays: 22 days annual leave plus bank holidays with optional extra days.
  • Pension contribution: Pension contribution.
  • Life assurance policy: Life assurance policy.
  • Employee Assistance Programme: Employee Assistance Programme.
  • Employee Discount Scheme: Employee Discount Scheme.


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