Repair Scheduling Coordinator
4 weeks ago
At Great Places Housing Association, we are seeking a skilled Repair Scheduling Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering excellent customer service and ensuring that repairs are completed efficiently and effectively.
Key Responsibilities:
- Allocate and plan repairs, ensuring that customer needs are met and productivity is maximized.
- Monitor and manage operative diaries to optimize productivity and reduce downtime.
- Monitor and manage time taken to complete jobs, following up on outstanding work and ensuring excellent customer service.
- Maximize output of trade operatives, ensuring that daily and weekly planning of all works is controlled and managed effectively.
- Schedule customer appointments to take into account customer needs and ensure the right operative/contractor is allocated the job.
- Review, monitor, and manage travel distance and time between jobs allocated to each operative, increasing operative productivity.
- Utilize data to assess improvements and implement actions to reduce time lost and increase overall productivity, driving up customer satisfaction.
Requirements:
- Experience in a similar role is desirable.
- Proficiency in using a variety of systems.
- Excellent understanding of providing first-class customer service.
- Strong ability to multitask and juggle conflicting priorities.
- Flexible and adaptable approach to deal with changing requirements.
- Excellent organizational skills and ability to manage a busy workload.
- First-class communication skills.
- Ability to work independently and as part of a team.
- Demonstrate initiative and liaise proactively with internal and external customers.
- Excellent administration skills.
About Us:
We are a social housing organization committed to providing excellent customer service and improving the lives of our customers. We value lived experience in social housing and are passionate about advocating on behalf of people and communities.
What We Offer:
- A commitment to continuous learning and improvement.
- A professional and respectful work environment.
- The opportunity to work with a dedicated team of professionals who are passionate about making a difference.
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