Technical Business Support Consultant

2 weeks ago

Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

About the Role

The Technical Business Support Consultant will play a crucial role in supporting and maintaining our internal and client-facing booking systems across multiple countries and currencies. This position will drive the digitalisation strategy of the company by increasing adoption of new digital products.

Key Responsibilities

The Technical Business Support Consultant will be responsible for:

  • System administration for online customer booking systems, including Atriis, Cytric, and Concur self-booking, as well as Evolvi, Trainline, Conferma, and Silverrail.
  • External and internal customer support for these systems.
  • Onboarding new external customers onto Clyde technology systems.
  • Supporting Clyde Travels own proprietary Consort system.
  • GDS Management and workflows, including supporting GDS booking scripts/smart-flows, working with online automation systems such as Compleat or IQCX, documenting processes, and creating consistency in workflows.
  • Setting up new internal users across all Clyde agent booking systems.
  • Supporting NDC workflows and queries.
  • Supporting internal customers with GDS product or workflow queries.
  • Rolling out new product enhancements across the business.
  • Travel technology product management, including reviewing new technical solutions, implementing where agreed, evolving Clyde's in-house Consort proprietary booking platform, and recognising opportunities to create efficiencies on current processes.
  • Collaborating with other departments to drive efficiencies across the business.

Secondary Responsibilities

The Technical Business Support Consultant will also be responsible for:

  • Ensuring all booked transactions flow into invoicing system in a timely and accurately manner.
  • Diagnosing and troubleshooting problems with all travel booking platforms.
  • Reacting to system errors through various report checks.
  • Making recommendations for process improvement for online and agent processes.
  • Managing any technical supplier failure/disruption or notifications.

Candidate Requirements

The ideal candidate will have:

  • Previous experience within a technical support/corporate reservations function.
  • Knowledge and experience of the GDS and OBTs is highly desirable.
  • Excellent communication skills.
  • Problem solving skills.
  • Customer Service skill.

Desirable Qualifications

The following qualifications are desirable:

  • SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
  • Experience of dealing with BSP/ARC will greatly benefit the job holder.
  • Previous experience implementing customers onto online booking technology.
  • Previous experience supporting travel technology products.
  • Previous experience working within the Marine or Energy travel industry.

Hybrid Working

The role offers the opportunity for hybrid working and is dependent on commercial demands.

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