Quality Experience Lead

2 weeks ago


Nottingham, Nottingham, United Kingdom Gleeson Homes Full time

Gleeson Homes is seeking an experienced Customer Relations Manager to join our team. In this role, you'll lead the regional customer relations team, focusing on delivering exceptional customer experiences and promoting the Gleeson Way.

You'll be responsible for managing daily, weekly, and monthly priorities and targets, optimising the customer experience and ensuring consistency across all interactions. Your expertise in customer relationship management, particularly in online and face-to-face settings, will be invaluable in this position.

The ideal candidate will have a strong background in customer service, with experience working in a similar role. You'll also need to possess excellent communication and interpersonal skills, as well as the ability to inspire and develop a team.

A generous salary of £45,000 - £55,000 per annum is on offer, along with a comprehensive benefits package including a company car or car allowance, discretionary bonus scheme, and access to exclusive employee discounts.

We're committed to providing a supportive and engaging work environment, where you can grow professionally and make a meaningful contribution to our customers' experiences.



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