Senior Team Lead

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom SMA Solar Technology AG Full time
Job Title: Senior Team Lead - Customer Fulfillment Large Scale

At SMA Solar Technology AG, we are seeking a highly skilled and experienced Senior Team Lead to join our Customer Fulfillment team. As a Senior Team Lead, you will be responsible for providing direction and leadership to achieve our company and business goals.

The ideal candidate will have a strong background in customer service, with a minimum of 3 years of experience in a leadership role. You will be responsible for driving the Field Service Engineers to work as a team in a customer and process-oriented way with an end-to-end perspective.

Key Responsibilities:

  • Lead, monitor performance and give guidance to the Service Team Large Scale
  • Evaluate training needs and provide training sessions for SMA Field Service Engineers and SMA partners
  • Support the implementation of Bluenotes in your country
  • Monitor and maintain Service tickets along the escalation hierarchy, initiate Regional Service Expert involvement where necessary
  • Active support of the respective Country Director on technical, organizational and ad hoc matters arising within the Service department
  • Contribution on corporate and business goals and proactively leading the organization to continuous improvement in terms of structure, processes and strategy
  • Provide excellent Leadership skills to the Team in terms of promotion of high potentials, career development paths and ensuring a framework of collaboration based on SMA's values
  • Providing and monitoring KPI's and costs analytics as well as reporting to the Country Director and initiate measures according to the analytics, if necessary
  • Ensure a detailed knowledge base for SMA's Large Scale inverters and solutions within the organization
  • Manage Health & Safety requirements on and off site and manage the implementation and reviews of policies
  • Support Sales colleagues in Service topics by attending customer meetings

Requirements:

  • Bachelor's degree in electo-technical field / 18th Edition Certification
  • Requires 3 or more years of professional customer service experience
  • Deep knowledge in installation, repair and maintenance of electrical plants or installations in the field of power electronics

We are committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.

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