Operations Director
3 days ago
Job Summary
We are seeking an Operations Director to lead our football complex in Wembley, driving sales growth, managing staff, and ensuring exceptional customer experiences. The successful candidate will have a proven track record in a similar role, excellent communication skills, and a passion for sports and customer service.
Key Responsibilities
- Manage the daily operations of the complex, including sales, marketing, and customer service;
- Lead a team of staff, including receptionists, referees, and maintenance personnel;
- Develop and implement strategies to increase sales and revenue;
- Maintain high standards of customer service and satisfaction;
- Collaborate with local schools, football coaches, and community groups to promote the complex and its services.
Requirements & Qualifications
To succeed in this role, you will need:
- Proven experience in a similar role, preferably in a multi-function leisure environment;
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders;
- Strong organizational and management skills, with the ability to prioritize tasks and manage multiple projects simultaneously;
- A passion for sports and customer service, with a focus on delivering exceptional experiences.
About Our Client
Our client, Flow Sports Personnel Ltd, is a leading provider of 5-a-side football facilities, with 43 centres across the UK. We are committed to delivering exceptional customer experiences and promoting the benefits of sport and physical activity in local communities.
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