International Relocation Expert
6 days ago
We are currently partnering with an International Relocation provider in their search for a highly skilled Global Relocation Consultant with fluent Mandarin language skills. This position can be based remotely in the UK or hybrid with some travel to London.
As a Global Relocation Consultant, you will provide and coordinate a range of relocation services including home finding, schooling, area orientation, household goods coordination, policy counselling, assignment management, intercultural services, and visa/immigration services.
Key Responsibilities:
- Act as the primary point of contact for assignees and corporate clients during the relocation process, providing exceptional customer service and support.
- Utilize your English and Mandarin language skills to communicate and build relationships with assignees, ensuring seamless relocation experiences.
- Understand all aspects of clients' international policies and programs, advising assignees on the relocation process in line with their relocation program.
- Coordinate all relocation services, including destination services, HHG moving, temporary accommodation, and immigration, ensuring timely and efficient relocation processes.
- Negotiate the best deals for assignees, managing the entire move-in and move-out process, including producing or checking tenancy agreements, inventory checks, handling finalization and move-out process, booking cleaners, and negotiating refund of deposit.
- Liaise with third-party vendors and external organizations, ensuring smooth relocation experiences.
- Manage expenses, arranging and recording bill payments, producing monthly or quarterly expenditure statements, issuing invoices, and following up on payment.
- Produce area guides and update other documentation as necessary, providing valuable insights to assignees.
Requirements:
- Experience working in the Relocation, Destination Services, or Global Mobility industry is essential.
- Fluent English and Mandarin speaking skills are essential.
- Excellent communication skills and the ability to provide high levels of customer service are required.
- Strong interpersonal skills enabling interaction with various levels are necessary.
- Advanced IT skills, including Word, Outlook, Excel, and PowerPoint, are required.
- Organizational skills, ability to function as part of a team, and independence are essential.
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