IT Infrastructure Specialist
2 weeks ago
We are seeking a highly skilled IT Training Administrator to join our team at Atlas SEO. This role will provide onsite support, ensuring effective and efficient incident response, log end-user issues, and collaborate with the global IT Team to implement IT projects and initiatives.
Key Responsibilities:- Log end-user issues and service fulfillment requests using Jira Service Desk
- Collaborate with the global IT Team and departments to implement IT projects and initiatives
- Create and deactivate user accounts for new employees, including email, network, and application access
- Ensure new employees have necessary hardware and software licenses
- Maintain an Inventory of IT Assets and manage software licenses for compliance
- Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS, and Linux)
- Regularly update operating systems and office applications with latest security and functionality updates, according to organisational patch cycle policy
- Document, update, and follow service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups
- Secure all office setups, ranging from end-user workstation systems to back-end applications, following organisational IT security policies and industry best practices
- Assist in purchasing Hardware and Software according to requirements
- Work with vendors and service providers to resolve issues and procure IT services
- Enforce security policies and procedures to protect organisational data and systems
- Conduct induction and other IT-related training sessions for company users when required
- Manage and maintain all company project management tools such as Atlassian and Asana
- Excellent technical knowledge in Windows desktop operating systems, MacOS, and Linux
- Active Directory (Users and Asset Management)
- Group Policy Objects
- Desktop and Server Hardware
- Atlassian (Jira Service Desk, Confluence, and Insights)
- Video Conferencing Systems based on Zoom
- Experience with JAMF (Enterprise management software for Apple Devices)
- Network switches and routers
- Wireless access network setups
- Able to follow ITIL processes below: Service Asset and Configuration Management
- Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA)
- Understand and follow IT operations processes to the highest level of detail
- 25 days holiday + Bank Holidays + Christmas break per annum
- 24/7 mental health professional telephone support, and limited face-to-face counselling sessions
- Flexible start hours
Estimated salary £35,000 - £40,000 depending on experience and qualifications.
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