IT Infrastructure Specialist

2 weeks ago


Norwich, Norfolk, United Kingdom Atlas SEO Full time
About the Role

We are seeking a highly skilled IT Training Administrator to join our team at Atlas SEO. This role will provide onsite support, ensuring effective and efficient incident response, log end-user issues, and collaborate with the global IT Team to implement IT projects and initiatives.

Key Responsibilities:
  • Log end-user issues and service fulfillment requests using Jira Service Desk
  • Collaborate with the global IT Team and departments to implement IT projects and initiatives
  • Create and deactivate user accounts for new employees, including email, network, and application access
  • Ensure new employees have necessary hardware and software licenses
  • Maintain an Inventory of IT Assets and manage software licenses for compliance
  • Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS, and Linux)
  • Regularly update operating systems and office applications with latest security and functionality updates, according to organisational patch cycle policy
  • Document, update, and follow service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups
  • Secure all office setups, ranging from end-user workstation systems to back-end applications, following organisational IT security policies and industry best practices
  • Assist in purchasing Hardware and Software according to requirements
  • Work with vendors and service providers to resolve issues and procure IT services
  • Enforce security policies and procedures to protect organisational data and systems
  • Conduct induction and other IT-related training sessions for company users when required
  • Manage and maintain all company project management tools such as Atlassian and Asana
Requirements:
  • Excellent technical knowledge in Windows desktop operating systems, MacOS, and Linux
  • Active Directory (Users and Asset Management)
  • Group Policy Objects
  • Desktop and Server Hardware
  • Atlassian (Jira Service Desk, Confluence, and Insights)
  • Video Conferencing Systems based on Zoom
  • Experience with JAMF (Enterprise management software for Apple Devices)
  • Network switches and routers
  • Wireless access network setups
  • Able to follow ITIL processes below: Service Asset and Configuration Management
  • Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA)
  • Understand and follow IT operations processes to the highest level of detail
Benefits:
  • 25 days holiday + Bank Holidays + Christmas break per annum
  • 24/7 mental health professional telephone support, and limited face-to-face counselling sessions
  • Flexible start hours

Estimated salary £35,000 - £40,000 depending on experience and qualifications.



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