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Technical Support Specialist

2 months ago

Southampton, Southampton, United Kingdom University Hospital Southampton NHS FT Full time

Job Summary:

University Hospital Southampton NHS Foundation Trust is seeking a skilled Technical Support Specialist to join our EPR Operations team. As a key member of our team, you will be responsible for providing technical support and resolving issues related to our clinical systems.

Key Responsibilities:

  • Respond to technical issues and questions from service users and resolve them via the ticketing system, emails, or face-to-face interactions.
  • Supervise junior members of the team and work with team leads to guide process changes.
  • Collaborate with the team to implement process improvements and ensure seamless system operations.
  • Provide technical guidance and support to junior team members.
  • Participate in the development and implementation of technical solutions to improve system performance and efficiency.

Requirements:

  • Degree or equivalent experience in application support or a related field.
  • Ability to explain technical issues to non-technical staff and extract relevant information to diagnose problems.
  • Relevant experience in database master table administration/maintenance and proficiency in SQL.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading healthcare organization.