Current jobs related to Customer Care Team Leader - Salford, Salford - Marlowe Fire and Security
-
Customer Care Team Leader
2 months ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
2 months ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader
1 month ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team LeaderMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key Responsibilities:Lead, mentor, and motivate...
-
Customer Care Team Leader Position
3 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader PositionMarlowe Fire & Security is seeking a skilled Customer Care Team Leader to lead and manage a team of customer care representatives. The ideal candidate will have a proven track record in customer care leadership and be able to drive team performance while maintaining high service standards.Key Responsibilities:Lead, mentor,...
-
Customer Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader Job DescriptionMarlowe Fire & Security is seeking a Customer Care Team Leader to lead and manage a team of customer care representatives, ensuring they provide best-in-class support to our clients. The successful candidate will play a pivotal role in maintaining high service standards, driving team performance, and fostering a...
-
Customer Care Team Leader Position
3 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader PositionMarlowe Fire & Security is seeking a highly skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...
-
Customer Care Team Leader Position
3 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeCustomer Care Team Leader OpportunityMarlowe Fire & Security is seeking a skilled Customer Care Team Leader to join our team. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key ResponsibilitiesLead, mentor, and...
-
Customer Care Team Leader
4 days ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeJob Title: Customer Care Team LeaderJob Summary:Marlowe Fire & Security is seeking an experienced Customer Care Team Leader to join our team in Salford. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key...
-
Team Leader
1 month ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeTeam Leader OpportunityA dynamic and rewarding role has become available for a Team Leader to join our team at Meridian Health and Social Care in Salford.Key Responsibilities:Undertake initial assessments for new service users to ensure they receive person-centered care.Promptly report any relevant issues concerning the care of service users to the care...
-
Team Leader
1 month ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeTeam Leader OpportunityA dynamic and rewarding role has become available for a Team Leader to join our team at Meridian Health and Social Care in Salford.Key Responsibilities:Undertake initial assessments for new service users to ensure they receive person-centered care.Promptly report any relevant issues concerning the care of service users to the care...
-
Children's Residential Care Team Leader
2 months ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeJob SummaryWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Swanton Care & Community Ltd. As a key member of our residential care team, you will play a vital role in providing high-quality care and support to children with complex needs.Main ResponsibilitiesLead the day-to-day management of a shift, providing practical...
-
Children's Residential Care Team Leader Position
3 weeks ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Care Team Leader to join our team at Swanton Care & Community Ltd. As a Care Team Leader, you will be responsible for leading a team of care workers and providing high-quality care to children with complex needs.Main ResponsibilitiesLead a team of care workers to provide high-quality care to...
-
Team Leader Position
1 month ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeA dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...
-
Team Leader Position
1 month ago
Salford, Salford, United Kingdom Meridian Health and Social Care Full timeA dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...
-
Salford, Salford, United Kingdom Courtyard Care Full timeAbout the RoleWe are seeking a highly skilled and compassionate Children's Mental Health Care Team Leader to join our team at Courtyard Care. As a key member of our residential team, you will play a vital role in supporting the Registered Manager in the day-to-day management of a shift.Our 3-bedroom home in Salford provides a therapeutic environment for...
-
Theatre Team Leader
4 weeks ago
Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...
-
Theatre Team Leader
4 weeks ago
Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...
-
Children's Residential Care Team Leader Position
2 weeks ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Care Team Leader to join our team at Swanton Care & Community Ltd. As a Care Team Leader, you will play a vital role in providing high-quality care and support to children and young people with complex needs.Key ResponsibilitiesSupport the Registered Manager in leading the day-to-day management of...
-
Children's Residential Care Team Leader
3 weeks ago
Salford, Salford, United Kingdom Swanton Care & Community Ltd Full timeJob SummaryWe are a 3-bedroom home in Salford providing a therapeutic environment for young people with mental health needs. Our team works closely with a psychologist to offer a supportive environment for young people to express and manage their emotions, learn new coping skills, and develop life skills.Main DutiesYou will support the Registered Manager by...
Customer Care Team Leader
2 months ago
We are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Marlowe Fire & Security. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.
Key Responsibilities:- Lead, mentor, and motivate a team of customer care representatives to achieve and exceed performance targets.
- Handle customer escalations and complex queries, providing solutions and ensuring customer satisfaction.
- Monitor team performance through KPIs and provide regular feedback and coaching to drive continuous improvement.
- Develop and implement strategies to enhance customer care processes and increase efficiency.
- Collaborate with other departments to resolve issues and improve overall customer experience.
- Prepare and present regular reports on team performance and customer feedback to senior management.
- Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity within the team.
- Participate in the recruitment and training of new team members, ensuring they are well-prepared to meet company standards.
- Proven experience in a customer care or customer service leadership role.
- Strong leadership and people management skills, with the ability to inspire and develop a team.
- Excellent communication and interpersonal skills, with the ability to handle difficult situations with tact and professionalism.
- Solid understanding of customer care processes and best practices.
- Proficiency in using customer service software and tools.
- Ability to work under pressure and manage multiple priorities effectively.
- A problem-solving mindset with a focus on delivering positive outcomes for customers.
- Self-motivation, with a proactive approach to workload.
- The ability to work independently with a passion to learn.
- Excellent administration skills.
- Analytical in approach.
- Experience of manipulating data using Microsoft Excel and other appropriate packages.
- The ability to handle multiple priorities with a structured approach.
- Basic Salary – up to £32,000 per annum depending on experience.
- Royal London Pension.
- Life Assurance 4x Salary.
- Paid Holidays plus Bank Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Additional Birthday Holiday.
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.
- Free, secure on-site parking.
- Free, on-site gym.
