Lead Hardware Engineer
5 days ago
Role Overview
Certes is seeking a highly skilled Lead Hardware Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for managing the team, escalations, prioritization, and allocation of work. You will also be a roaming resource to service hardware needs, modifying existing hardware, managing printer faults, troubleshooting hardware issues, and collaborating with software engineers to create new components.
Key Responsibilities
- Manage a team of engineers, ensuring effective communication, prioritization, and allocation of tasks.
- Provide technical expertise in hardware engineering, including laptop, desktop, printer, and mobile device support.
- Collaborate with software engineers to develop new components and ensure seamless integration with existing systems.
- Troubleshoot hardware issues, identify root causes, and implement solutions to minimize downtime.
- Manage printer faults, ensuring prompt resolution and minimal disruption to business operations.
Requirements
- Proven experience in hardware engineering, with a strong understanding of Windows 10/11, iOS, Azure AD, InTune, and M365 application suite.
- Excellent customer-facing skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Ability to work effectively in a team environment, with a focus on collaboration and knowledge sharing.
- Desirable qualifications: Azure Fundamentals (AZ-900), Modern Desktop Administrator Associate MD101 & MD100.
Working Arrangements
- On-site attendance is required, with occasional visits to locations in London and the Milton Keynes area.
- Cost of travel from home to and from these locations will be covered within the daily rate.
- Reimbursement for travel costs to client sites in the UK (outside of London or the Milton Keynes area) will be provided.
Security Clearance
- UK Government Security Clearance is required, with a minimum of DV or SC clearance.
- Contractors will be expected to deliver skills and knowledge transfer of their contracted work, technical expertise, and experience during their contracted time.
Notice Period
- Thirty (30) Calendar Days.
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